This 223-question survey asks new car owners about the difficulties they have encountered with their cars within the first 90 days of ownership. Every brand is then assigned a number based upon the abundance of problems per 100 vehicles. These issues could include serious mechanical difficulties with the infotainment system.
According to this year's survey, Ram owners reported 128 problems per 100 new vehicles, while Dodge owners reported 139 complaints about 100 vehicles. Followed by Lexus (128 PP100), which is the highest-ranking premium brand, and Mitsubishi (144PP100), in a tie. Nissan (146PP100).
Asian brands ruled the study's top ranks. Lexus was tied for third with Mitsubishi, after Dodge and Ram. Following them were Kia, Nissan, and Genesis. Hyundai tied with Jeep for eighth. Chevrolet and Mini were tied for 10th. Hyundai Motor Group won seven model-level awards. Toyota Motor Corp. received five, and BMW four models won.
Mitsubishi's rise continued after it placed sixth last year. This is a significant improvement in its ranking for 2019, which was near the bottom. However, Mitsubishi might have had a better result by not having as many bells and whistles as other models. Certainly, there is a demand for simpler vehicles that aren't as complicated as vehicles of today.
The Hyundai Motor Group(Hyundai, Kia And Genesis) models that are most popular in their respective segments include:
- Genesis G80
- Hyundai Accent
- Kia Forte
- Kia Sedona
- Kia Soul
- Kia Sportage
- Kia Telluride
Toyota Motor Corp. models that rank high in their respective segments include:
- Lexus RC
- Lexus RX
- Lexus UX
- Toyota Sequoia
- Toyota Tundra
BMW AG models ranked highest in their respective segments include:
- BMW 2 Series
- BMW X4
- BMW X6
Nissan Motor models that ranked highest in their respective segments are:
- Nissan Altima
- Nissan Maxima
- Nissan Murano
General Motors Company models with the highest ranking in their respective segments are:
- Cadillac CT5
- Chevrolet Corvette
Here are the key findings from the 2021 study:
- Infotainment is still the most problematic category: Although one in four new vehicle owners (25%) cites infotainment-related problems, six of the top ten problems in the industry are infotainment-related.
- Problem with smartphone connectivity: New vehicle owners cite this problem as their greatest difficulty. Android Auto/Apple is the top complaint for this year and CarPlay connectivity is a problem that gets worse. Wireless connectivity is becoming more common and a must for owners.
- Premium brands outperformed by mass-market brands: Over the past six years, owners of premium vehicles reported more problems than those who own mass-market vehicles. This is because premium brands often equip their cars with more advanced technology. Lexus (144PP100) or Genesis (148PP100) are the only ones.
- Nissan Maxima scores highest of all models: The Nissan Maxima has scored just 85 problems per 100 vehicles.
- Tesla's official score increases starting 2020: Tesla gets an initial quality score of 231 problems per 100 vehicles. An increase of 19 PP100 starting 2020. Tesla is different from other manufacturers. Officially, the automaker is not ranked with other manufacturers.
"This is not a data point; this is a trend, anyone who knows the robustness of our product-improvement processes, as well as the engagement level of our workforce, is not surprised by these latest results."- Mark Champine, Head of North America Customer Experience at Stellantis.